Survey Design
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Audience Segmentation
Lifecycle stages describe where someone is in their relationship with a product or business. Audience segments describe meaningful differences between groups of people. Learn when to use each view, how they work together, and how to avoid confusing a useful label with a complete understanding of a customer.
Read article ↗Behavioral segmentation groups people by actions such as how they discover, use, and return to a product. Learn how to choose useful behaviors, build understandable segments, and turn the results into decisions without mistaking past actions for permanent traits.
Read article · 4 min↗Location can reveal useful differences in access, climate, routines and local options, but it is not a shortcut to understanding individuals. Learn when geographic segmentation helps, how to test it and how to turn it into better customer decisions.
Read article · 3 min↗Demographic segmentation can help researchers describe an audience and spot differences in access, needs, or communication preferences. It becomes more useful when paired with behavior and context—and less reliable when group averages are treated as predictions about individuals.
Read article · 3 min↗A useful segment starts with a clear answer to a basic question: what, exactly, are you grouping? Learn when to segment people, households, or accounts, and how that choice affects sampling, analysis, and decisions.
Read article · 4 min↗Audience segments become more useful when they are built for a specific choice. Learn how to name the decision, identify the differences that matter, and check whether a proposed segmentation can guide action.
Read article · 4 min↗A useful audience segment is more than a label or a slice of a spreadsheet. Learn how to define groups around meaningful differences, avoid common shortcuts, and connect segmentation to practical decisions.
Read article · 4 min↗
